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Privacy Policy

Last Updated: May 5, 2026

Plumber in SoCal (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly to us when you:

  • Fill out a contact or appointment form on our website
  • Request a quote by phone, email, or text message
  • Subscribe to our newsletter or promotional updates
  • Communicate with our team via phone, email, or chat

This information typically includes your name, email address, phone number, service address, and a description of your plumbing issue. If you make a payment, our payment processor collects payment details — we never store full credit card numbers on our systems.

We also automatically collect certain information when you visit our website, including IP address, browser type, device information, pages visited, time spent on each page, and referring URLs. This is collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

  • Provide, schedule, and complete plumbing services
  • Communicate with you about appointments, quotes, and service updates
  • Process payments and send invoices or receipts
  • Respond to your questions and customer service requests
  • Send promotional emails, seasonal offers, or maintenance reminders (you may opt out at any time)
  • Improve our website, services, and customer experience
  • Comply with legal obligations and protect our legal rights

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to recognize your device, remember preferences, analyze website traffic, and support marketing efforts. We may use third-party analytics services such as Google Analytics, which help us understand how visitors use our site. You can control cookies through your browser settings, though disabling them may affect site functionality.

4. How We Share Your Information

We do not sell your personal information. We may share information only in the following circumstances:

  • With trusted service providers who help us operate our business — such as scheduling software, payment processors, email platforms, and hosting providers — and only to the extent necessary for them to perform their services
  • When required by law, subpoena, or court order, or to protect our legal rights, property, or safety
  • In connection with a business transfer, such as a merger, acquisition, or sale of assets
  • With your consent, when you direct us to share information with a third party

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

7. Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including:

  • The right to know what personal information we collect and how we use it
  • The right to request access to or a copy of your personal information
  • The right to request correction of inaccurate information
  • The right to request deletion of your personal information, subject to certain exceptions
  • The right to opt out of marketing communications
  • The right to non-discrimination for exercising your privacy rights

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). To exercise any of these rights, contact us using the information at the end of this policy.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

9. Third-Party Websites

Our website may link to third-party sites whose privacy practices differ from ours. We are not responsible for the content or privacy policies of those sites and encourage you to review them before sharing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the “Last Updated” date. Significant changes will be communicated through email or a prominent notice on our website.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: